

Sub: Requesting to disconnect my broadband service Grievance Registered Docket Number Is : CHN/PGO/2013/742 That afternoon, an officer from BSNL called and told me that I should have complained to them in person and that they would have sorted things out. As for me, I had Airtel come in and install a landline and broadband connection. If you choose not to, then Rs 220 will be deducted from the final settlement (which I believe will be posted as a check to your mailing address). Finally, if you still have the energy and if you’re interested in saving Rs 220, take this acknowledgement along with your telephone instrument (any instrument will do) to your exchange and surrender the instrument.

You’ll then be given an acknowledgement.

You’ll be made to run around to get information such as the amount of security deposit and outstanding dues (that’s why it’s a good idea to pay the latest bill a few days before you visit the office).Staple the three documents together and hand them over at the local BSNL Customer Service Center (if you can find anyone at work!).

It’s a good idea to already have paid the latest bill.
